TNR Development – Frequently Asked Questions (FAQ)

Welcome to the TNR Development FAQ page! Here you’ll find important information about our services, policies, and how we work with our clients.

1. Are all sales final?

Yes, all sales are final. We do not offer refunds on any purchases or services from TNR Development.

2. How can I contact you after making a purchase?

Once you’ve made a purchase, you can contact us in the following ways, depending on your order:

3. What uptime can I expect with hosting services?

All hosting provided by TNR Development guarantees 99.9% uptime to ensure your website is available and running smoothly.

4. Will I receive compensation for any hosting downtime?

No, any downtime experienced with TNR Development hosting does not entitle customers to outage costs or discounts.

5. How do I submit support requests?

All support requests, tasks, or inquiries should be submitted via our support ticket system. You can submit your ticket through this link:
Submit a Support Ticket
We will address your request in the order it is received.

6. Is there an extra cost for support that exceeds the allotted time?

Yes, any support or request that exceeds the allotted time for a customer will be billed at $100 per hour.

7. How do I schedule a meeting with TNR Development?

If you need to schedule a meeting, please use our booking link:
Book an Appointment
Please note that time must be paid for when booking a meeting.

8. Are you available for emergencies?

Yes, we are available 24/7 for all emergency site issues. If you are experiencing a critical problem, we will respond as quickly as possible.

9. What are your standard work hours?

Our standard work hours are Monday-Friday, 8am-5pm MST. Any non-emergency requests will be addressed during these hours.

We hope this FAQ helps clarify our services and policies. If you have any further questions, feel free to reach out to us via the methods listed above. Thank you for choosing TNR Development!